Cancel or change your subscription

You can change or cancel your plan whenever you like. There's no binding period.

Using an AI assistant? Connect it to us and ask "Which business numbers do we have?" to see what you're paying for before you change your plan. See the MCP guide.

You upgrade to Pro and remove employees yourself in the app. On Pro, you can also close a number yourself, unless it's still being moved to us. To go back to Free or cancel your whole account, write to us. Here's how.

Not sure which plan fits? See Free vs Pro: what's included.

Upgrade to Pro

1. Go to Upgrade to Pro in the app.
2. Check the monthly breakdown. It's based on the employees you have right now.
3. Add your card details and confirm.

Tip: if you've never had Pro, you start with a 14-day free trial.

Add or remove employees

Pro is billed per employee, at $14 per month each. You add employees under Employees in the app. To stop paying for someone, delete them there. Their seat stays active until the end of the current billing period.

Go back to Free

Want to go back to Free? Write to support@phone.inc and we'll sort it out with you. Free covers 1 employee and 1 business number, so first bring your account down to that: delete the employees you don't need and close your extra numbers, as described on this page. There's no refund for the current billing period.

Cancel your subscription

Want to cancel your whole account? Write to support@phone.inc and let us know. Your account stays active until the end of the current billing period, and then it closes. There's no refund for that period.

When your account closes, we close your numbers too. Want to keep a number? Move it to your new provider before you cancel. See how below.

Only need fewer people or numbers? You don't have to cancel: delete the employees you don't need, or close the numbers you don't use, as described on this page.

Delete a number

Don't need a number anymore? On Pro, you can close it yourself:

1. Go to Settings and pick the number under Numbers.
2. Under General, click Terminate number.
3. Click Terminate number again, then Confirm termination.

Here's what happens next:

• The number stays active until the end of the current billing period. There's no refund for that period.
• After that, it closes for good, and we can't get it back.
• Your call history is kept.
• Your subscription and your other numbers keep running as usual.
• Your first number is always included. If you close it, that discount moves to one of your other numbers.

Changed your mind? Click Cancel termination before the period ends, and we'll keep the number.

On Free, or still moving the number to us? Write to support@phone.inc with the number, and we'll help you close it.

Take your number to another provider

Your number is yours, and you can take it with you. Moving it away from us is free. Here's how it works:

1. Ask your new provider to move (port) the number from us.
2. Keep your subscription with us until the move is done.
3. Cancel with us once your new provider confirms the number has moved.

Important: your account has to be active while the number moves. If you cancel your account or delete the number first, it closes and can't be moved. Moving a number to us instead? Read Move your number to us.

Invoices

Each time you pay, we email you a receipt and an invoice. Can't find one? Write to support@phone.inc, and we'll send it to you. Prices are in USD, and VAT is added where it applies.

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